Welcome to the Outboards Global Store FAQ page. Here you’ll find answers to some of the most common questions about our products, orders, shipping, payments, warranties, and returns.
1. What products do you sell?
We offer a wide range of marine products, including:
Outboard motors
Marine Electronics
Replacement Engines
Kayaks
2. Are your products new?
Unless otherwise stated in the product listing, all products sold by Outboards Global Store are new and unused.
3. How do I choose the right outboard motor?
Selecting the right outboard motor depends on your boat’s size, maximum horsepower rating, intended use, and transom specifications. If you’re unsure, our customer support team is happy to assist you with general product information.
4. How can I place an order?
Simply browse our website, add your desired products to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
5. Which payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, PayPal, and other payment options displayed during checkout. Available methods may vary depending on your location.
6. Is my payment secure?
Yes. Payments are processed through trusted third-party payment providers using industry-standard encryption technology to help protect your payment information.
7. Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping availability, delivery times, and shipping costs depend on your location and the products ordered.
8. How much does shipping cost?
Shipping charges are calculated automatically during checkout based on the destination, package size, weight, and selected shipping method.
9. How long does delivery take?
Estimated delivery times are:
Domestic orders: 3–7 business days
International orders: 7–21 business days
Delivery times may vary due to customs clearance, weather conditions, or carrier delays.
10. Can I track my order?
Yes. Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information, when available.
11. Do your products include a warranty?
Most products are covered by the original manufacturer’s warranty. Warranty terms and coverage vary by product and manufacturer.
Please refer to the product documentation or our Warranty Policy for additional details.
12. Can I return a product?
Yes. Eligible products may be returned in accordance with our Returns & Refund Policy. Items generally must be unused and returned in their original packaging within the applicable return period.
Some products may not be eligible for return.
13. What should I do if my order arrives damaged?
Please inspect your order immediately upon delivery.
If your package is damaged or items are missing, contact our customer support team within 48 hours and include your order number along with photos of the damage.
14. Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
15. Do I have to pay customs duties or import taxes?
For international shipments, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.
16. How can I contact customer support?
If you have any questions, we’re here to help.
Outboards Global Store
Email: sales@outboardsglobalstore.com
Phone: +62813-1235-4019
Business Hours: Monday–Friday, 9:00 AM–21:00 PM
Business Address: Jl. Hayam Wuruk No 12, Jakarta, Indonesia
